Beginner

O2C - Order to Cash Process

30 Hours10 ModulesOPERATIONS FOUNDATION TRACK

Course Overview

Master order processing, billing, collections and accounts receivable management. This comprehensive course covers the complete revenue cycle from order entry to cash collection, including SAP SD training, credit management, cash application, and collections strategies.

Outcome: AR / O2C job-ready

What You'll Learn

Manage complete O2C processes

Handle credit management efficiently

Resolve customer disputes professionally

Create AR aging reports and analysis

Improve DSO metrics

Complete Curriculum

Module 1: O2C Cycle Overview

3 Hrs

Module 2: Order Management & Processing

3 Hrs

Module 3: Credit Management & Controls

3 Hrs

Module 4: Billing & Invoicing

4 Hrs

Module 5: Cash Application Process

3 Hrs

Module 6: Deductions & Disputes Management

4 Hrs

Module 7: Collections & Dunning

4 Hrs

Module 8: SAP SD Basics

3 Hrs

Module 9: AR Analytics & Reporting

2 Hrs

Module 10: Practical Case Studies

1 Hrs

Course Features

Hands-on billing exercises

Collection call simulations

SAP SD training

Customer communication templates

Interview preparation

Industry certification

Who Should Enroll

Suitable For:

Fresh commerce graduates
Customer service professionals
Accounting freshers
Career switchers

Prerequisites:

Basic accounting knowledge
good communication skills

Experience Level:

0-2 years

Career Goals:

Accounts Receivable, Billing specialist, Collections analyst roles

Related Courses

P2P - Procure to Pay Process

H2R - Hire to Retire Process

R2R - Record to Report Process