Beginner

Customer Support Operations

30 Hours10 ModulesOPERATIONS FOUNDATION TRACK

Course Overview

Comprehensive training in customer service, ticketing systems, communication and CRM tools. Master customer psychology, active listening, empathy, professional email and phone support, ticketing management, CRM platforms like Salesforce, Zendesk and Freshdesk, problem-solving, customer retention strategies, and quality metrics. Perfect for fresh graduates and career starters aspiring for customer support and help desk roles.

Outcome: Customer Support job-ready

What You'll Learn

Handle customer queries professionally

Use CRM systems effectively

Manage email and phone support

Resolve complaints efficiently

Meet service level agreements

Contribute to customer satisfaction

Complete Curriculum

Module 1: Customer Service Fundamentals

3 Hrs

Module 2: Communication Skills

4 Hrs

Module 3: Email Support Best Practices

3 Hrs

Module 4: Call Handling Techniques

4 Hrs

Module 5: Ticketing Systems

3 Hrs

Module 6: CRM Tools Training

4 Hrs

Module 7: Problem Solving & Resolution

3 Hrs

Module 8: Customer Retention Strategies

2 Hrs

Module 9: Metrics & Quality Assurance

2 Hrs

Module 10: Role Play & Simulations

2 Hrs

Course Features

Call simulation exercises

CRM software access

Email templates library

Quality monitoring tools

Soft skills development

Industry certification

Who Should Enroll

Suitable For:

Fresh graduates
Career starters
Communication enthusiasts
Service industry aspirants

Prerequisites:

Good communication skillscomputer literacy
Patience
Computer literacy

Experience Level:

0-2 years

Career Goals:

Customer Support Executive, Help Desk, CRM roles

Related Courses

P2P - Procure to Pay Process

H2R - Hire to Retire Process

R2R - Record to Report Process